Information can be obtained from, and all correspondence from members to the Trustees should be addressed to:
Melville Jessup Weaver
P O Box 11330
Telephone (04) 499 0277
The Trustees have established a process to deal with any complaints that members might have.
The process is confidential, providing members with the ability to be satisfied that all their dealings with the Scheme have been handled properly. The first step is to contact either the Scheme Secretary or the Administration Manager in confidence to set out your complaint.
Members also have the right to send their complaints directly to the Scheme’s external disputes resolution service, Financial Services Complaints Limited (FSCL). FSCL’s contact details are:
Email: [email protected],
Telephone: 0800 347257
(04) 472FSCL (472 3725),
Fax: (04) 472 3727,
Postal Address: PO Box 5967, Lambton Quay, Wellington 6145